Shipping & Returns
99% of all orders are shipped from our shop within 24 hours!
- Shipping is currently only offered to addresses within the United States. We can ship to residential addresses, commercial addresses, and P.O. boxes.
- Our shipping options include in-shop pickup, $6 All You Can Ship, UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air (if you’ve procrastinated for too long).
$6 All You Can Ship
$6 flat rate “All You Can Ship” shipping is offered on all orders within the United States!
Orders shipped with $6 shipping are shipped via UPS Ground, USPS Priority Mail, or USPS First Class Mail.
Tracking information is included on all orders shipped via UPS and USPS Priority Mail. Tracking information will be emailed to you as soon as your order ships.
Our Return Policy
If you don’t like it, you don’t have to keep it!
If you are a local customer, simply return your product to our shop in Alpharetta within 30 days to receive a full refund.
If you are an online customer, simply ship the product back to our shop in Alpharetta within 30 days to receive a full refund on the returned item (shipping charges are not refunded). Before shipping your product back, please email us first. We’ll notify you via e-mail how and where to ship the returned product. Here are a few more guidelines:
- If the return is a result of our error (incorrect or defective item), we will pay the return shipping costs.
- You’ll receive your refund once we’ve received and processed the returned item.
- Note: For the safety of our customers, we cannot accept returns on climbing equipment.
$50 flat rate shipping is offered on all orders worldwide!
If you live on planet Earth, we can ship to you! Orders shipped with $50 flat rate international shipping are shipped via USPS Priority Mail International, or USPS First Class Mail International.